--- title: "Complaint letter to internet provider" subject: "Communication English" chapter: 4 key: "semester_5/communication_english:complaint-letter-internet-provider" source: https://www.bctengineer.com/q/semester_5/communication_english/complaint-letter-internet-provider site: BCT Engineering --- # Complaint letter to internet provider Communication English · Chapter 4: Introduction to technical writing process - Asked in: 2081 Chaitra (new course), 5 marks - Video: [Complaint letter to Internet Service Provider (ISP) BSNL, Airtel, etc](https://www.youtube.com/watch?v=Zf8oB0AA4CE) — Ask For Technical Help - Answer checked by Claude Opus 5.5 (high effort) on 2026-10-14 - Page: https://www.bctengineer.com/q/semester_5/communication_english/complaint-letter-internet-provider - Whole chapter: https://www.bctengineer.com/md/semester_5/communication_english/chapter-4 ## Question Prepare a complaint letter to be sent to the head office of your organization's internet service provider and express your dissatisfaction of poor internet connection despite using their most premium package. ## Short answer Letter from Everest Business Solutions to FastNet Communications, subject ‘Complaint about poor internet service’, account FN-4521, Premium 100 Mbps package. It reports speed below 10 Mbps and drops three to four times daily, requests repair within seven days, a refund, and warns of contract cancellation and NTA complaint. ## Answer ```text Everest Business Solutions Pvt. Ltd. Thapathali, Kathmandu Ref. No.: 214/083/84 20 October 2026 The Manager Customer Service, Head Office FastNet Communications Pvt. Ltd. Baneshwor, Kathmandu Subject: Complaint about poor internet service Dear Sir/Madam, Our organization has been using your Premium Business Package (100 Mbps dedicated line, Account No. FN-4521) for the last eight months. We pay Rs. 25,000 every month and expected fast and reliable service. Over the last six weeks, however, the service has been very poor. 1. The speed is often below 10 Mbps, especially between 10 a.m. and 4 p.m. 2. The connection drops three to four times a day, each time for 20 to 30 minutes. 3. Our complaints to your helpline (tickets 8841, 8902 and 9017) have received no lasting solution. As a result, our online meetings, cloud backups and customer support have been disrupted, and we have lost working hours and clients. We therefore request you to check our line immediately and fix the problem within seven days. We also ask for a proper refund or credit for the days of poor service. If the matter is not resolved, we will have to consider cancelling the contract and approaching the Nepal Telecommunications Authority. We hope for your prompt action. Yours faithfully, (Signature) Sabin Pradhan General Manager cc: Nepal Telecommunications Authority ``` ## Check yourself The answer's key points as multiple-choice questions, with the correct option and why. 1. What should the body of the complaint first state? A. Account, package and the facts of the service problem B. A threat to sue immediately C. Praise for competing providers D. The writer's hobbies Answer: A. It identifies the account and describes the problem with specific facts. (Key point: Complaint details) 2. Why does the letter list speeds, drop-outs and ticket numbers? A. To make the letter longer B. To avoid mentioning the premium package C. Specific evidence makes the complaint believable and traceable D. To ask for a job Answer: C. Concrete data supports the claim and shows earlier complaints were ignored. (Key point: Evidence) 3. What does the letter request, and in what tone? A. Fix within seven days and a refund or credit, politely but firmly B. Only an apology, in an angry tone C. Nothing specific, in a joking tone D. A free new package, using abusive words Answer: A. A good complaint states the remedy wanted and a deadline politely. (Key point: Request and tone) 4. Why is 'Yours faithfully' used? A. It is used only for friends B. It is used for memos C. The letter opens with 'Dear Sir/Madam' without a name D. It is required by law Answer: C. Dear Sir/Madam pairs with Yours faithfully. (Key point: Closing) ## Related in Communication English - [Yearly progress report in letter format](https://www.bctengineer.com/question.md?key=semester_5%2Fcommunication_english%3Ayearly-progress-report-electoral-supply) — Communication English, chapter 7 - [Progress report on a sports week (letter)](https://www.bctengineer.com/question.md?key=semester_5%2Fcommunication_english%3Aprogress-report-sports-week-letter) — Communication English, chapter 7 - [Report on internet access for students](https://www.bctengineer.com/question.md?key=semester_5%2Fcommunication_english%3Areport-internet-access-students-committee) — Communication English, chapter 9 - [Choose the best answer (grammar) 2074 Ashwin](https://www.bctengineer.com/question.md?key=semester_5%2Fcommunication_english%3Achoose-best-answer-grammar-set-2074a) — Communication English, chapter 3 - [Choose correct words (grammar) 2076 Chaitra](https://www.bctengineer.com/question.md?key=semester_5%2Fcommunication_english%3Achoose-correct-words-grammar-set-2076c) — Communication English, chapter 3 ## Related in other subjects - [Service connection from main pipe to building](https://www.bctengineer.com/question.md?key=semester_5%2Fwater_supply_engineering%3Aservice-connection-layout) — Water Supply Engineering, chapter 7, asked 2× - [Bus service use cases with elaboration](https://www.bctengineer.com/question.md?key=semester_6%2Fobject_oriented_analysis_and_design%3Agre-bus-service-use-cases) — Object Oriented Analysis and Design, chapter 2 - [Procedure of preliminary estimate (office building)](https://www.bctengineer.com/question.md?key=semester_7%2Festimating_and_costing%3Aprelim-estimate-procedure-office) — Estimating and Costing, chapter 3, asked 2× - [Preliminary estimate: 4-storied office, 2000 m²](https://www.bctengineer.com/question.md?key=semester_7%2Festimating_and_costing%3Aprelim-est-office-2000-d) — Estimating and Costing, chapter 3, asked 2×