---
title: "Communication management plan"
subject: "ICT Project Management"
chapter: 11
key: "semester_7/ict_project_management:communication-management-plan"
source: https://www.bctengineer.com/q/semester_7/ict_project_management/communication-management-plan
site: BCT Engineering
---

# Communication management plan

ICT Project Management · Chapter 11: Project Communication Management

- Asked in: year not given
- Video: [10.2 Project Communication Plan | Project Communications Management || whatispmp.com](https://www.youtube.com/watch?v=nbEwbUAFRt0) — What is PMP?
- Answer checked by Claude Opus 5.5 (high effort) on 2026-10-14
- Page: https://www.bctengineer.com/q/semester_7/ict_project_management/communication-management-plan
- Whole chapter: https://www.bctengineer.com/md/semester_7/ict_project_management/chapter-11

## Question

What is a communication management plan? Explain it.

## Short answer

A communication management plan describes who needs what information, when, in what form, and who provides it. Its contents include stakeholder requirements, information, purpose, frequency, responsible person, audience, method, escalation process, glossary, and flow charts. It ensures the right information reaches the right people at the right time.

## Answer

A **communication management plan** is a component of the project management plan that describes how project communications will be planned, structured, monitored and controlled. It states who needs what information, when, in what form, and who will provide it. It is the main output of **Plan Communications Management**.

#### Contents
| Element | Description |
|---|---|
| Stakeholder communication requirements | What each stakeholder needs |
| Information to be communicated | Content, format, level of detail |
| Purpose | Reason for distribution |
| Time frame and frequency | Daily, weekly, monthly, at milestones |
| Person responsible | Who prepares and sends it |
| Receiver / audience | Who gets it |
| Method / technology | Email, meeting, report, portal |
| Escalation process | Time frame and chain for unresolved issues |
| Method for updating the plan | Revision procedure |
| Glossary | Common terms |
| Flow charts of information | Information flow in the project |
| Constraints | Legal, regulations, policies |

#### Sample communication matrix
| Communication | Audience | Frequency | Medium | Owner |
|---|---|---|---|---|
| Status report | Sponsor | Weekly | Email/PDF | Project manager |
| Team stand-up | Team | Daily | Meeting | Team lead |
| Steering review | Executives | Monthly | Presentation | PM |
| Change notice | All affected | As needed | Email/tool | Change manager |

```text
Stakeholder analysis -> Requirements -> Plan
     -> Distribute -> Feedback -> Update plan
```

#### Importance
- Ensures the right information reaches the right people at the right time.
- Reduces confusion and conflicts.
- Allocates responsibility and resources for communication.
- Can be formal or informal, depending on the project size.

#### Updating
Update the plan when stakeholders change, when communication is ineffective or when the scope changes.

**Example:** For a campus network project, the plan specifies a weekly progress email to the principal, a daily on-site briefing with contractors and escalation to the sponsor if a delay exceeds 3 days.

## Check yourself

The answer's key points as multiple-choice questions, with the correct option and why.

1. What does a communication management plan state?
   A. Only the project budget
   B. Only the test cases
   C. Who needs what information, when, in what form, and who provides it
   D. Only the risk responses
   Answer: C. It describes how communications are planned, structured, monitored and controlled. (Key point: Definition)

2. What does the escalation process element of the plan specify?
   A. The glossary of terms
   B. The frequency of status reports
   C. The legal constraints
   D. Time frame and chain for unresolved issues
   Answer: D. Escalation sets when and to whom unresolved issues go. (Key point: Escalation process)

3. When should the plan be updated?
   A. When stakeholders change, communication is ineffective or scope changes
   B. Only at project closure
   C. Never after approval
   D. Only when the budget increases
   Answer: A. The plan is revised as stakeholders, effectiveness or scope change. (Key point: Plan updating)

## Related in ICT Project Management

- [Baseline management in project plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Abaseline-management) — ICT Project Management, chapter 7
- [Quality management plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aquality-management-plan) — ICT Project Management, chapter 10
- [Risk management plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Arisk-management-plan) — ICT Project Management, chapter 12
- [Importance of communication management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aimportance-communication-management) — ICT Project Management, chapter 11
- [Project communication management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aproject-communication-management) — ICT Project Management, chapter 11
- [Hazards of communication error](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Acommunication-error-hazards) — ICT Project Management, chapter 11

## Related in other subjects

- [Planned vs unplanned maintenance; maintenance plan](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Aplanned-vs-unplanned-maintenance) — Construction Management, chapter 9
- [Plan IS for marketing company](https://www.bctengineer.com/question.md?key=semester_8%2Finformation_system%3Amarketing-company-is-plan) — Information System, chapter 5
- [Communication in a project and its importance](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Acommunication-importance) — Construction Management, chapter 10, asked 5×
- [Barriers to communication](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Abarriers-communication) — Construction Management, chapter 10, asked 3×