---
title: "Project communication management"
subject: "ICT Project Management"
chapter: 11
key: "semester_7/ict_project_management:project-communication-management"
source: https://www.bctengineer.com/q/semester_7/ict_project_management/project-communication-management
site: BCT Engineering
---

# Project communication management

ICT Project Management · Chapter 11: Project Communication Management

- Asked in: year not given
- Video: [Project Communications Management Overview | PMBOK Video Course](https://www.youtube.com/watch?v=S2lLKYV4e6M) — David McLachlan
- Answer checked by Claude Opus 5.5 (high effort) on 2026-10-14
- Page: https://www.bctengineer.com/q/semester_7/ict_project_management/project-communication-management
- Whole chapter: https://www.bctengineer.com/md/semester_7/ict_project_management/chapter-11

## Question

What do you mean by project communication management?

## Short answer

Project communication management ensures timely planning, collection, distribution, storage and control of project information. Its processes are plan communications, manage communications and control communications. Communication methods include interactive, push and pull; number of channels is n(n-1)/2.

## Answer

**Project communication management** is the knowledge area (PMBOK) that includes the processes required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring and ultimate disposition of project information. It provides the critical links among people and information needed for successful communication.

#### Processes (PMBOK 5th edition)
1. **Plan communications management** (Planning): analyse information needs and develop the communication management plan.
2. **Manage communications** (Executing): create, collect, distribute, store and retrieve information; this includes information distribution and performance reporting.
3. **Control communications** (Monitoring and controlling): monitor and control communications to ensure stakeholder information needs are met.

(Earlier editions: identify stakeholders, plan communications, distribute information, manage stakeholder expectations, report performance.)

```text
Plan -> Manage (distribute, report) -> Control
  ^__________ updates ______________|
```

#### Key concepts
- **Communication model**: sender, encode, message, medium, decode, receiver, feedback, noise.
- **Methods**: interactive (meetings, calls), push (email, reports), pull (intranet, repository).
- **Types**: formal/informal, written/oral, verbal/non-verbal, upward/downward/lateral.
- **Number of channels** = n(n − 1)/2.
- **Barriers**: noise, language, culture, distance, jargon, overload.
- **Communication competencies**: listening, questioning, educating, fact-finding, setting expectations, persuading and resolving conflict.

#### Outputs
Communication management plan, project communications, work performance information, change requests, and updates to the plan, project documents and OPA.

#### Importance
Prevents misunderstanding, keeps stakeholders informed and supports control of the project.

**Example:** In a software project, the manager sends a weekly status report, holds sprint reviews with the client, keeps issues in a shared tracker, and monitors whether stakeholders are satisfied with the information they receive.

## Check yourself

The answer's key points as multiple-choice questions, with the correct option and why.

1. Which process belongs to the Executing group?
   A. Plan communications management
   B. Control communications
   C. Identify risks
   D. Manage communications
   Answer: D. Manage communications is in Executing; plan in Planning; control in Monitoring and controlling. (Key point: Executing process)

2. Which is a pull communication method?
   A. Intranet or knowledge repository
   B. Email
   C. Memo
   D. Meeting
   Answer: A. Pull methods let recipients access information themselves, e.g. intranet; email is push; meetings are interactive. (Key point: Communication methods)

3. Which is an output of project communication management?
   A. WBS dictionary
   B. Communication management plan and performance reports
   C. Risk register only
   D. Test environment
   Answer: B. Outputs include the plan, project communications, performance reports and updates. (Key point: Outputs)

## Related in ICT Project Management

- [Importance of communication management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aimportance-communication-management) — ICT Project Management, chapter 11
- [Communication management plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Acommunication-management-plan) — ICT Project Management, chapter 11
- [Project management body of knowledge](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Adefine-pmbok) — ICT Project Management, chapter 2
- [General management skills and project management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Ageneral-management-skill) — ICT Project Management, chapter 2
- [Project portfolio management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aportfolio-management) — ICT Project Management, chapter 3
- [Define project management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Adefine-project-management) — ICT Project Management, chapter 4

## Related in other subjects

- [Communication in a project and its importance](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Acommunication-importance) — Construction Management, chapter 10, asked 5×
- [Function of project management in Nepal](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Acpm-function-nepal) — Construction Management, chapter 1
- [Types of projects; effect of project management](https://www.bctengineer.com/question.md?key=semester_7%2Fproject_engineering%3Aproject-types-effect-of-management) — Project Engineering, chapter 1
- [Project vs traditional management; external environment](https://www.bctengineer.com/question.md?key=semester_7%2Fproject_engineering%3Aproject-vs-traditional-mgmt-external-env) — Project Engineering, chapter 1