---
title: "Quality management plan"
subject: "ICT Project Management"
chapter: 10
key: "semester_7/ict_project_management:quality-management-plan"
source: https://www.bctengineer.com/q/semester_7/ict_project_management/quality-management-plan
site: BCT Engineering
---

# Quality management plan

ICT Project Management · Chapter 10: Project quality management

- Asked in: year not given
- Video: [Project Quality Management Overview | PMBOK Video Course](https://www.youtube.com/watch?v=Q7YJ-_OJIZQ) — David McLachlan
- Answer checked by Claude Opus 5.5 (high effort) on 2026-10-14
- Page: https://www.bctengineer.com/q/semester_7/ict_project_management/quality-management-plan
- Whole chapter: https://www.bctengineer.com/md/semester_7/ict_project_management/chapter-10

## Question

What do you mean by a quality management plan?

## Short answer

The quality management plan describes how quality policies, objectives, and standards will be implemented on a project. It defines quality metrics, roles, QA/QC activities, tools, non-conformance procedures, and acceptance criteria. It guides quality assurance and control.

## Answer

A **quality management plan** is a component of the project management plan that describes how the organisation's quality policies will be implemented and how the project team will meet the quality requirements. It is produced in **Plan Quality Management** and guides quality assurance and control activities. It may be formal or informal, detailed or broad, depending on project needs.

#### Contents
| Section | Description |
|---|---|
| Quality policy and objectives | Organisation's and project's quality goals |
| Standards and regulations | ISO 9001, IEEE, CMMI, local laws |
| Quality requirements and metrics | Measurable criteria, targets and tolerances |
| Roles and responsibilities | Who is responsible for QA, QC, reviews |
| Deliverables and processes to be reviewed | Which items are checked |
| Quality assurance activities | Audits, process reviews, training |
| Quality control activities | Inspection, test plans, tools |
| Tools and techniques | Checklists, charts, test tools |
| Procedures for non-conformance | Defect handling, corrective action |
| Quality reporting | Report formats and frequency |
| Process improvement approach | Lessons learned, PDCA |
| Resources and cost | Budget for quality activities |
| Acceptance criteria | Conditions for customer approval |

#### Related outputs
- **Process improvement plan**: steps for analysing processes to remove non-value-adding activity.
- **Quality metrics**: definitions of attributes and how to measure them.
- **Quality checklists**.

```text
Policy + Requirements
    -> Quality management plan
    -> QA (process) + QC (product) -> Improvement
```

#### Importance
- Creates shared understanding of what quality means.
- Defines responsibilities and prevents oversight.
- Basis for audits and reporting.
- Reduces rework and cost.

**Example:** For an HR software project, the plan states: code reviews for every module, 85% unit test coverage, performance tests before release, defect severity levels and weekly defect reports to the project manager.

## Check yourself

The answer's key points as multiple-choice questions, with the correct option and why.

1. What is the quality management plan?
   A. A component of the project management plan describing how quality requirements will be met
   B. A list of defects found in testing
   C. A report of audit findings only
   D. The project's cost baseline
   Answer: A. It is produced in Plan Quality Management and guides QA and QC. (Key point: Definition)

2. Which is part of the quality management plan?
   A. Stakeholder salary details
   B. Roles, metrics, QA and QC activities, and acceptance criteria
   C. Only the final test results
   D. Procurement contracts
   Answer: B. The plan includes responsibilities, metrics, activities, non-conformance procedures and acceptance criteria. (Key point: Contents)

3. Why is the plan important?
   A. It replaces testing
   B. It guarantees zero defects
   C. It creates shared understanding and defines responsibilities
   D. It is needed only for hardware
   Answer: C. It clarifies quality, assigns responsibilities and is the basis for audits. (Key point: Importance)

## Related in ICT Project Management

- [Risk management plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Arisk-management-plan) — ICT Project Management, chapter 12
- [Total quality management](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Atqm) — ICT Project Management, chapter 10
- [Baseline management in project plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Abaseline-management) — ICT Project Management, chapter 7
- [Communication management plan](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Acommunication-management-plan) — ICT Project Management, chapter 11
- [Quality planning](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aquality-planning) — ICT Project Management, chapter 10
- [Project quality](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aproject-quality) — ICT Project Management, chapter 10

## Related in other subjects

- [SQA plan and quality standards](https://www.bctengineer.com/question.md?key=semester_5%2Fsoftware_engineering%3Asqa-plan-standards) — Software Engineering, chapter 9
- [Evolution of quality management](https://www.bctengineer.com/question.md?key=semester_6%2Findustrial_engineering_and_management%3Aevolution-of-quality-management) — Industrial Engineering and Management, chapter 8
- [Case study: plan, feasibility and ROI](https://www.bctengineer.com/question.md?key=semester_5%2Finstrumentation_ii%3Acs-2075chaitra) — Instrumentation II, chapter 10
- [Planned vs unplanned maintenance; maintenance plan](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Aplanned-vs-unplanned-maintenance) — Construction Management, chapter 9