---
title: "Stakeholder analysis and types"
subject: "ICT Project Management"
chapter: 7
key: "semester_7/ict_project_management:stakeholder-analysis"
source: https://www.bctengineer.com/q/semester_7/ict_project_management/stakeholder-analysis
site: BCT Engineering
---

# Stakeholder analysis and types

ICT Project Management · Chapter 7: Project Integration Management

- Asked in: year not given
- Video: [Stakeholders | What is a Stakeholder?](https://www.youtube.com/watch?v=tZGol4xtY3g) — Two Teachers
- Answer checked by Claude Opus 5.5 (high effort) on 2026-10-14
- Page: https://www.bctengineer.com/q/semester_7/ict_project_management/stakeholder-analysis
- Whole chapter: https://www.bctengineer.com/md/semester_7/ict_project_management/chapter-7

## Question

What do you mean by stakeholders analysis? Explain it in detail with their types.

## Short answer

Stakeholder analysis identifies all parties impacted by the project, assesses their interests and influence, and classifies them using a power/interest grid. Types include internal, external, primary, secondary, and key stakeholders, guiding communication and engagement strategies.

## Answer

**Stakeholders** are individuals, groups or organisations that are actively involved in the project or whose interests may be positively or negatively affected by the project. **Stakeholder analysis** is the process of identifying all stakeholders, then analysing their interests, expectations, influence and importance, to plan how to engage them and gain their support.

#### Steps in stakeholder analysis
1. **Identify stakeholders**: sponsor, customer, users, team, suppliers, government, public, competitors.
2. **Analyse** each one's role, interests, expectations, power, influence and attitude (supporter, neutral, resistant).
3. **Classify** using a grid.
4. **Plan engagement and communication** for each group.
5. **Review** regularly as the project changes.

#### Power/interest grid
```text
Power
High | Keep satisfied | Manage closely
Low  | Monitor        | Keep informed
     +----------------+---------------
        Low interest     High interest
```

#### Types of stakeholders
| Type | Description | Example |
|---|---|---|
| Internal | Within the organisation | Sponsor, team, managers |
| External | Outside the organisation | Customers, suppliers, regulators, community |
| Primary | Directly affected | Users, team, sponsor |
| Secondary | Indirectly affected | Media, general public |
| Positive / supportive | Benefit from success | Customer |
| Negative / resistant | Lose from success | Competitor, staff fearing job loss |
| Key stakeholders | Can make or break the project | Sponsor, customer |

#### Stakeholder register
A document with name, role, contact, requirements, expectations, influence, and classification.

#### Importance
Reduces conflict, captures requirements, improves communication and avoids late surprises. Ignoring a stakeholder is a common reason for project failure.

**Example:** In a municipal e-tax system, stakeholders include the municipality (sponsor), tax officers (users), citizens, software vendor, Ministry of Federal Affairs and the bank partners; the Ministry has high power and is closely managed.

## Check yourself

The answer's key points as multiple-choice questions, with the correct option and why.

1. Stakeholder analysis involves:
   A. Identifying stakeholders and analysing their interests, influence and importance
   B. Only listing team members
   C. Calculating NPV
   D. Closing contracts
   Answer: A. It identifies stakeholders and analyses their interest and influence to plan engagement. (Key point: Definition)

2. A stakeholder with high power and high interest should be:
   A. Monitored only
   B. Managed closely
   C. Kept informed
   D. Kept satisfied only
   Answer: B. High power and high interest means manage closely. (Key point: Power/interest grid)

3. Who are secondary stakeholders?
   A. The project team
   B. Those directly affected, such as users
   C. Those indirectly affected, such as media
   D. The sponsor
   Answer: C. Secondary stakeholders are indirectly affected. (Key point: Primary vs secondary)

4. Which describes the stakeholder register?
   A. A schedule
   B. A cost baseline
   C. A change log
   D. A document with name, role, requirements, expectations, influence and classification
   Answer: D. The register records details and classification of each stakeholder. (Key point: Stakeholder register)

## Related in ICT Project Management

- [Project life cycles in detail](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Aproject-life-cycles) — ICT Project Management, chapter 4
- [Variance analysis](https://www.bctengineer.com/question.md?key=semester_7%2Fict_project_management%3Avariance-analysis) — ICT Project Management, chapter 9

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