---
title: "Importance of change management"
subject: "Information System"
chapter: 6
key: "semester_8/information_system:change-management-importance-tactics"
source: https://www.bctengineer.com/q/semester_8/information_system/change-management-importance-tactics
site: BCT Engineering
---

# Importance of change management

Information System · Chapter 6: Implementations of Information Systems

- Asked in: 2072 Asoj, 5 marks; 2070 Bhadra, 5 marks (asked 2 times)
- Video: [10 Change Management Models Explained in 10 Minutes](https://www.youtube.com/watch?v=t1JiPdor_rU) — EPM
- Answer checked by Claude Opus 5.5 (high effort) on 2026-10-14
- Page: https://www.bctengineer.com/q/semester_8/information_system/change-management-importance-tactics
- Whole chapter: https://www.bctengineer.com/md/semester_8/information_system/chapter-6

## Question

Why do you think change management is important during IS implementation? What are different change management tactics that is to be applied during execution of change management?

## Short answer

Change management reduces resistance, improves adoption, and minimises disruption by addressing people‑side risks. Tactics include visible top‑management support, open communication, user participation, hands‑on training, incentives, negotiation, phased rollout, and monitoring with a dedicated change team.

## Answer

#### Importance of change management in IS implementation
**Change management** is the planned approach of preparing, supporting and helping people, processes and the organisation to move from the old way of working to the new system. A new information system changes jobs, procedures and power relations, so technical success alone is not enough.

- **Reduces resistance:** staff fear job loss, extra work or having to learn new skills; managing change builds acceptance.
- **Improves adoption:** users actually use the system as intended, which delivers the benefits.
- **Reduces risk of failure:** many IS projects fail due to people issues, not technology.
- **Minimises disruption:** smooth transition, less downtime and fewer errors.
- **Aligns with business goals** and protects the investment.
- **Controls scope:** changes in requirements are approved, recorded and tested.
- **Improves communication and morale.**

#### Change management tactics
| Tactic | Meaning / example |
|---|---|
| **Top management support** | Visible sponsorship and a clear vision |
| **Communication** | Explain why, what and when; regular updates |
| **User participation** | Involve users in requirements, design and testing |
| **Education and training** | Hands-on training, manuals, super users |
| **Incentives and rewards** | Recognise those who adopt the system |
| **Negotiation and agreement** | Address concerns of resisting groups |
| **Facilitation and support** | Help desk and on-site support after go-live |
| **Phased implementation / pilot** | Start small, then expand |
| **Manipulation or co-option** | Give key resisters a visible role in leading the change, or present information selectively (use carefully) |
| **Coercion** | Last resort, using authority or policy |
| **Change team and monitoring** | Track progress and handle feedback |

## Check yourself

The answer's key points as multiple-choice questions, with the correct option and why.

1. Why is technical success alone not enough in IS implementation?
   A. A new IS changes jobs, procedures and power relations, so people must be prepared
   B. Technology never fails
   C. Users do not matter
   D. Procedures stay the same
   Answer: A. IS changes jobs and procedures; change management addresses people issues. (Key point: Why needed)

2. What drives staff resistance, as given?
   A. Fear of job loss, extra work or new skills
   B. Too much training
   C. Free equipment
   D. Better pay
   Answer: A. Staff fear job loss, extra work or learning new skills. (Key point: Resistance)

3. Which tactic involves users in requirements, design and testing?
   A. Coercion
   B. User participation
   C. Incentives
   D. Manipulation
   Answer: B. User participation involves them in requirements, design and testing. (Key point: User participation)

4. How is coercion regarded among tactics?
   A. First choice
   B. Last resort using authority or policy
   C. Recommended always
   D. Same as training
   Answer: B. Coercion is a last resort. (Key point: Coercion)

## Related in Information System

- [Change management, CMMI and CMDB](https://www.bctengineer.com/question.md?key=semester_8%2Finformation_system%3Achange-management-cmmi-cmdb) — Information System, chapter 6
- [CSFs and change management](https://www.bctengineer.com/question.md?key=semester_8%2Finformation_system%3Acritical-success-factors-change-mgmt) — Information System, chapter 6
- [CSFs of IS implementation](https://www.bctengineer.com/question.md?key=semester_8%2Finformation_system%3Acsf-is-implementation-exposure) — Information System, chapter 6
- [System implementation and conversion](https://www.bctengineer.com/question.md?key=semester_8%2Finformation_system%3Asystem-implementation-conversion) — Information System, chapter 6
- [Hardware selection for IS](https://www.bctengineer.com/question.md?key=semester_8%2Finformation_system%3Ahardware-selection-factors) — Information System, chapter 6

## Related in other subjects

- [Short note: change management](https://www.bctengineer.com/question.md?key=semester_5%2Fsoftware_engineering%3Achange-management) — Software Engineering, chapter 10
- [Why risk analysis is important in planning](https://www.bctengineer.com/question.md?key=semester_7%2Fproject_engineering%3Arisk-importance-analysis-planning) — Project Engineering, chapter 5
- [Need for insurance during construction](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Ainsurance-during-construction) — Construction Management, chapter 11
- [Methods of execution guided by PPR](https://www.bctengineer.com/question.md?key=semester_8%2Fconstruction_management%3Appr-methods-epc-boo-bto) — Construction Management, chapter 5