CompTIA A+ · Domain 9 · 21% of the examCore 2 (220-1202) · Operational Procedures
10 practice questions. Tap an option to check it, or open “Show answer” for the explanation.
1. A help-desk technician fixes a user's mapped-drive problem and closes the ticket with the single word 'fixed'. Following documentation best practice, what should the closing notes include?
Objective 4.1Show answerHide answer
Answer: B. A clear description of the problem, the steps taken and the resolution
Good closing notes record the problem, what was tried and what fixed it, so the next technician or the knowledge base can reuse them. Details left only in an email thread are hard to find and aren't part of the ticket record.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
2. A change request to upgrade the firewall firmware goes to the change advisory board. Which part of the request explains how to return to the previous working state if the upgrade fails?
Objective 4.2Show answerHide answer
Answer: C. Backout (rollback) plan
The backout plan spells out how to undo the change and restore service. The risk analysis identifies what could go wrong and its impact, but not how to revert.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
3. A server gets a full backup every Sunday night and a differential backup Monday through Saturday nights. The drive fails on Thursday morning. Which backups are needed to restore it?
Objective 4.3Show answerHide answer
Answer: A. Sunday's full and Wednesday's differential
Each differential holds every change since the last full backup, so only the full and the latest differential are needed. Restoring every daily backup in order is how incremental backups work.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
4. A technician is about to install RAM in a desktop. The office has carpeted floors and dry air. What is the best way to prevent electrostatic discharge damage?
Objective 4.4Show answerHide answer
Answer: D. Wear an antistatic wrist strap attached to the chassis and hold modules by their edges
A grounded wrist strap keeps the technician at the same potential as the computer, and holding modules by the edges protects the contacts. Working on a powered-on PC risks shock and component damage, so it should be shut down and unplugged first.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
5. A technician spilled toner while replacing a cartridge and needs to know how to clean it up and dispose of it safely. Where should she look?
Objective 4.5Show answerHide answer
Answer: A. The product's safety data sheet (SDS)
An SDS lists a product's hazards, safe handling, spill cleanup and disposal instructions. A EULA covers software licensing terms and says nothing about chemical safety.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
6. While repairing a laptop, a technician finds files that appear to be illegal content. What should he do first?
Objective 4.6Show answerHide answer
Answer: C. Stop work, leave the files untouched, and report it through the company's incident response process
The first response is to stop, preserve the evidence as it is, and report through proper channels so chain of custody holds. Copying or deleting the files changes the evidence and can create legal problems for the technician.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
7. An angry customer calls because her laptop was promised for yesterday and still isn't ready. How should the technician respond?
Objective 4.7Show answerHide answer
Answer: B. Listen without interrupting, acknowledge her frustration, apologize, and give a realistic update and timeline
Active listening, empathy and clear expectations calm the situation and rebuild trust. Arguing or assigning blame only escalates the conflict.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
8. A Linux administrator writes a Bash script to rotate log files every night through cron. Which file extension is normally used for a Bash shell script?
Objective 4.8Show answerHide answer
Answer: D. .sh
.sh is the usual extension for Bash and other Unix shell scripts. .ps1 is PowerShell, which is mainly a Windows scripting language.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
9. A technician needs to run commands securely on a remote Linux server's command line over the internet. Which tool should he use?
Objective 4.9Show answerHide answer
Answer: A. SSH
SSH encrypts the whole command-line session, including credentials, over TCP 22. Telnet gives the same kind of remote command line but sends everything, passwords included, in plain text.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
10. An employee pastes a spreadsheet of customer names, addresses and account numbers into a free public AI chatbot to get a quick summary. What is the main concern?
Objective 4.10Show answerHide answer
Answer: C. Customer PII was shared with an unapproved third party and may be kept or used for training
Putting PII into a public AI tool discloses it to an outside provider, which may keep it, and that breaks data privacy policy; staff should use only approved AI tools. Wrong output (hallucination) is a real AI risk, but here the data has already been exposed.
Checked by Claude Opus 5.5 (high effort) · Oct 14, 2026
Original practice questions written from CompTIA’s published exam objectives, not real exam questions. CompTIA is a trademark of CompTIA, Inc.; this site isn’t affiliated with CompTIA.