- 2068 Chaitra · 5 marks
Restaurant information system requirements
Short answer
Functional requirements: order entry, sending to kitchen, inventory tracking, and report generation. Non-functional requirements: order reaches kitchen within 2 seconds, 99.5% availability, and a new waiter learns order entry in 30 minutes.
A restaurant uses an information system that takes customer orders, sends the order to the kitchen, monitors the goods sold and inventory and generates reports for management. List functional and non-functional requirements for this Restaurant Information System.
Assumptions: the system is used by waiters (order entry on tablets/terminals), kitchen staff (kitchen display), cashier and manager; it works on the restaurant's local network with a central database.
Functional requirements
- The waiter shall be able to enter a customer order with table number, menu items, quantity and special notes (for example "less spicy").
- The system shall send each confirmed order to the kitchen display/printer immediately, grouped by table.
- Kitchen staff shall be able to mark an order item as "preparing" and "ready", and the waiter shall be notified.
- The waiter shall be able to modify or cancel an order before the kitchen starts preparing it.
- The system shall generate the bill for a table, including VAT and service charge, and record the payment method (cash, card, wallet).
- The system shall record goods sold and automatically reduce inventory of ingredients using each menu item's recipe.
- The system shall alert the manager when stock of any item falls below its reorder level.
- The manager shall be able to add, update or remove menu items and prices.
- Store staff shall be able to record purchase of new stock to update inventory.
- The system shall generate reports for management: daily/monthly sales, best-selling items, sales by waiter, inventory status and wastage.
Non-functional requirements
Performance
- An order shall reach the kitchen display within 2 seconds of confirmation.
- The system shall support at least 30 terminals at peak time without slowdown.
Reliability and availability
- The system shall be available during all opening hours (e.g. 10 am–11 pm) with at least 99.5% availability.
- No confirmed order shall be lost; data shall be backed up daily.
Usability
- A new waiter shall be able to take orders after 30 minutes of training; order entry shall need at most a few taps per item.
Security
- Each user shall log in; only the manager can change prices, view reports or delete bills.
- All bill cancellations shall be logged with user and time.
Legal / external
- Bills shall follow government VAT and tax-invoice rules.
Portability / maintainability
- The order screen shall run on Android tablets and desktop browsers; new menu categories shall be addable without code changes.
✓ Answer checked by Claude Sonnet 5.5
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