- Year not given
Stakeholder analysis and types
Short answer
Stakeholder analysis identifies all parties impacted by the project, assesses their interests and influence, and classifies them using a power/interest grid. Types include internal, external, primary, secondary, and key stakeholders, guiding communication and engagement strategies.
What do you mean by stakeholders analysis? Explain it in detail with their types.
Stakeholders are individuals, groups or organisations that are actively involved in the project or whose interests may be positively or negatively affected by the project. Stakeholder analysis is the process of identifying all stakeholders, then analysing their interests, expectations, influence and importance, to plan how to engage them and gain their support.
Steps in stakeholder analysis
- Identify stakeholders: sponsor, customer, users, team, suppliers, government, public, competitors.
- Analyse each one's role, interests, expectations, power, influence and attitude (supporter, neutral, resistant).
- Classify using a grid.
- Plan engagement and communication for each group.
- Review regularly as the project changes.
Power/interest grid
Power
High | Keep satisfied | Manage closely
Low | Monitor | Keep informed
+----------------+---------------
Low interest High interest
Types of stakeholders
| Type | Description | Example |
|---|---|---|
| Internal | Within the organisation | Sponsor, team, managers |
| External | Outside the organisation | Customers, suppliers, regulators, community |
| Primary | Directly affected | Users, team, sponsor |
| Secondary | Indirectly affected | Media, general public |
| Positive / supportive | Benefit from success | Customer |
| Negative / resistant | Lose from success | Competitor, staff fearing job loss |
| Key stakeholders | Can make or break the project | Sponsor, customer |
Stakeholder register
A document with name, role, contact, requirements, expectations, influence, and classification.
Importance
Reduces conflict, captures requirements, improves communication and avoids late surprises. Ignoring a stakeholder is a common reason for project failure.
Example: In a municipal e-tax system, stakeholders include the municipality (sponsor), tax officers (users), citizens, software vendor, Ministry of Federal Affairs and the bank partners; the Ministry has high power and is closely managed.
✓ Answer checked by Claude Opus 5.5 (high effort)
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