- 2079 Bhadra · 3 marks
ITU members, regulators and ICT accessibility
Short answer
Member states set legal and policy frameworks, mandating accessible ICT in public procurement and e-government. Regulators translate these into binding rules: licence obligations, relay services, accessible emergency numbers. Service providers deliver accessible products, such as text/video relay, captioning, accessible bills, and special tariff packages.
Distinguish between the roles of ITU member states, regulators and service providers to eliminate ICT accessibility barriers in their countries.
ICT accessibility means that persons with disabilities and older persons can use telephones, mobile services, the internet and broadcasting on an equal basis with others. ITU guidance gives a separate role to each stakeholder.
| Stakeholder | Main role in removing accessibility barriers |
|---|---|
| Member states (governments) | Adopt the UN Convention on the Rights of Persons with Disabilities; make national ICT accessibility policies and laws; require accessible ICT in public procurement and e-government; fund accessibility through universal service funds |
| Regulators | Turn policy into binding rules: licence obligations, accessibility standards, relay services, emergency access (112/100) that disabled users can use, accessible tariffs and billing; monitor compliance and consult disability groups |
| Service providers (operators) | Offer accessible handsets and services (text/video relay, captioning, SMS to emergency, large-print or Braille bills), accessible websites and customer care, special tariff packages, staff training |
In short, member states set the policy and legal framework, regulators make and enforce the rules, and service providers deliver accessible products and services to users.
✓ Answer checked by Claude Opus 5.5 (high effort)
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