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Intelligent agents in contemporary IS

Short answer

Intelligent agents are autonomous software that perceive and act to achieve goals. In IS, they are used for e-commerce recommendations, customer chatbots, information retrieval, workflow management, supply chain reordering, security monitoring, data mining alerts, and personal assistants.

Explain the use of Intelligent Agents for Contemporary Information System.

An intelligent agent is a software entity that perceives its environment, acts autonomously on behalf of a user or another program, and uses reasoning or learning to achieve goals.

Uses in contemporary information systems

  1. E-commerce - shopping and comparison agents search prices and recommend products; recommendation engines personalise offers.
  2. Customer support - chatbots and virtual assistants answer queries 24/7.
  3. Information retrieval and filtering - search agents, news filters, spam filters sort and fetch relevant information.
  4. Workflow and email management - schedule meetings, route tasks, set reminders.
  5. Supply chain and ERP - monitor stock and automatically reorder; negotiation agents handle supplier orders.
  6. Network and security management - agents monitor traffic, detect intrusion and take action.
  7. Data mining and decision support - agents collect and analyse data and alert managers to exceptions.
  8. Personal assistants - Siri, Alexa, Google Assistant.

Benefits: less manual work, faster response, personalisation, 24/7 operation and better decisions.

✓ Answer checked by Claude Opus 5.5 (high effort)

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